Remote Consultation Policy

High Ash Health provides high-quality online assessments that are convenient and accessible for many individuals. However, online assessments may not be suitable for everyone. If any of the following apply to you, we advise that an in-person assessment with an alternative healthcare provider would be more appropriate.

An online adult ADHD assessment is not suitable if:

• You are under the age of 18.
• You are non-verbal and/or selectively mute.
• You are unable to communicate at a conversational level in English.
• You have a significant intellectual disability (IQ below 70) or severe developmental delay.
• You have a significant visual or hearing impairment that prevents you from engaging with online ADHD assessments.
• You are currently experiencing psychosis or have had a psychotic episode within the past six months.
• You pose a current risk to yourself or others, have made a suicide plan or attempt within the past six months, and/or are actively self-harming.
• You are awaiting treatment or are currently receiving care for an active eating disorder.
• You have been discharged from a specialist eating disorder service; you must wait at least six months before an assessment can take place.
• Your drug or alcohol use is significantly impacting your daily life, or you are currently receiving treatment for substance addiction.
• You have experienced a traumatic or acquired brain injury, have undergone brain surgery/neurosurgery, or have a neurological condition that affects cognitive function.
• You have previously been assessed for autism or ADHD by the NHS and are seeking a second opinion. If you have had a private assessment before, we may be able to offer a review or full reassessment.
• You are currently serving a prison sentence, are on probation, or are on temporary release.
• You are undergoing a safeguarding investigation, have a child protection plan in place, or are involved in an ongoing police or criminal investigation. Assessments can only proceed once these matters have been resolved.
• You are detained in a hospital under the Mental Health Act 1983 or are under a Community Treatment Order.
• You are a serving member of the armed forces.

Remote GP Consultations

Whilst we treat a wide range of conditions, High Ash Health operates as a remote private GP service by prior arrangement only and is not an emergency medical service.

If you think you have a medical emergency, call 111 or 999, or visit your nearest Emergency Department.

Examples of conditions we do treat:

• Medication optimisation and management.
• Preventative health screening and early identification of health issues.
• Weight management and lifestyle advice.
• Management of chronic disease including hypertension, asthma and diabetes.
• Management of common mental health conditions including: anxiety and depression management, sleep issues, stress and burnout.
• Menopause and HRT.
• Menstrual and hormonal health.
• Men's health.
• Sexual health.

Examples of emergency conditions we don't treat:

• Trouble breathing / severe shortness of breath.
• Chest pain / suspected heart attack.
• Suspected stroke or seizures.
• Severe pain (especially if started suddenly).
• Severe infections.
• Fever in unwell children.
• Pregnancy or birth-related urgent complications.
• Severe bleeding.
• Serious injuries (head, spine, broken bones, burns).
• Severe mental health problems (self-harm, suicidal thoughts, psychosis).
• Dental complaints.