Terms & Conditions

1. About LRCS Medical Ltd

1.1 LRCS Medical Ltd (Company Number 16141007) is a private healthcare provider operating under the name High Ash Health, offering General Practice services. Throughout these Terms & Conditions, the term "Doctor" refers to LRCS Medical Ltd, its employed or contracted medical practitioners, and any other healthcare professionals engaged by the company.

1.2 References to "we," "us," and "our" refer to LRCS Medical Ltd, including its employed or contracted healthcare professionals and all personnel acting on behalf of the company.

For the purposes of these Terms & Conditions:

• Services means any medical consultation, prescription, treatment, or related healthcare support provided by LRCS Medical Ltd.
• Doctor refers to any licensed medical professional engaged by LRCS Medical Ltd.
• Patient means any individual who books, attends, or receives medical services from LRCS Medical Ltd.
• Agreement refers to the contract formed between LRCS Medical Ltd and the patient upon booking and attending a consultation.

1.3 The healthcare services provided by LRCS Medical Ltd are designed to complement, not replace, care provided by a registered NHS GP. All services are delivered in accordance with UK healthcare regulations, professional standards, and recognised best practice.

2. Terms of Service

2.1 All services provided by LRCS Medical Ltd are governed by these Terms & Conditions, which define the scope and limitations of our healthcare offering.

2.2 By engaging with our services, the patient acknowledges and agrees to these Terms & Conditions, including provisions relating to prescribing, medical discretion, and avoidance of conflicts of interest.

3. Our Services

3.1 Scope of Services

LRCS Medical Ltd provides private General Practice services ("Services") and adult ADHD assessments and management in accordance with these Terms & Conditions. These may include, but are not limited to:

• Remote consultations via telephone, email, or video link
• Issuing prescriptions or short-term medication supplies when clinically justified
• Coordination with other healthcare professionals and medical referrals when required

3.2 Consultation Duration and Fees

Each appointment has a defined duration depending on the type of consultation booked.

If a patient chooses not to use the full appointment time, they acknowledge that no refund, rebate, or compensation will be provided for unused time.

3.3 Business Hours and Availability

We offer pre-booked consultations, typically available Monday to Friday between the hours of 9am–5pm. Please check our website for availability.

3.4 Accessing Services

Appointments or support requests can be made via telephone, email, or our online booking portal.

All communications and bookings are subject to availability and the operational capacity of our service.

4. Registration and Verification

4.1 Identity Verification and Documentation

To ensure patient safety, regulatory compliance, and record accuracy, all patients must provide verifiable proof of identity and address before receiving any consultation or treatment.

• Adults (18+): must present a valid, government-issued photo ID (such as a passport or UK driving licence) and proof of address (e.g. a recent utility bill or bank statement dated within the past three months). Failure to provide valid documentation may result in refusal or delay of service.
• Patients under 16: A parent or legal guardian must provide documentation establishing parental responsibility and confirming the child's identity (e.g. birth or adoption certificate, or a legal guardianship order). The parent/guardian must also provide their own ID and proof of address. Services may be refused if documentation is incomplete.

4.2 Registration Process and Patient Responsibilities

All patients must complete a registration questionnaire prior to treatment, including demographic details, medical history, and current medications. This enables clinicians to make informed and safe medical decisions.

Patients must provide their full legal name, date of birth, and accurate contact details. They must also disclose all relevant medical history, including past conditions, surgeries, current prescriptions, allergies, intolerances, and any family medical history of relevance.

It is the patient's responsibility to ensure that all information provided is accurate, complete, and truthful. Supplying false or incomplete information may compromise care, result in service refusal, or give rise to legal or regulatory consequences.

No individual may complete registration on behalf of another person unless they are the legal guardian of a minor or have written consent and authorisation to act on that person's behalf.

5. Appointments

5.1 Booking Process

Appointments can be booked via:

• Our dedicated telephone line (during business hours)
• Our official email address
• Our 24/7 online booking platform

Same-day appointments are available on a first-come, first-served basis, and patients are encouraged to book early to secure availability.

5.2 Confirmation and Patient Responsibilities

Once booked, patients will receive a confirmation email detailing the appointment date, time, assigned Doctor (where applicable), and any preparatory instructions.

Patients are responsible for ensuring their personal and medical details are accurate and that contact information is up to date. Any required updates should be communicated promptly to prevent administrative issues or delays.

5.3 Doctor and Psychologist Qualifications

• Registered with the General Medical Council (GMC) and listed on the relevant specialist register.
• Required to undergo annual appraisals and continuous professional development.
• Bound by applicable laws, professional codes, and ethical obligations in their medical practice.
• Psychologists are registered and regulated under the HCPC.

5.4 Professional Obligations

Each Doctor and psychologist is individually responsible for maintaining appropriate medical indemnity and liability insurance in compliance with UK regulatory requirements.

5.5 NHS Conflict Policy

LRCS Medical Ltd operates independently of the NHS. We take reasonable steps to ensure patients are not assigned to a Doctor who also works at their registered NHS GP practice, in order to avoid conflicts of interest and comply with NHS regulations.

If a patient is inadvertently connected with a Doctor from their NHS practice, they must:

• Notify the Doctor immediately
• Request a refund or rebook with an alternative clinician

5.6 Doctor Availability and Consultation Duration

While we will make every reasonable effort to accommodate patient preferences, specific Doctor availability cannot be guaranteed.

Appointments are time-limited; patients requiring additional time must book a follow-up consultation, which may incur an additional fee.

5.8 Appointments for Minors

Patients under 18 must be accompanied by a parent or legal guardian unless otherwise authorised. Proof of guardianship and identification may be required.

5.9 Consultation Fees and Extensions

Patients are responsible for selecting an appointment type suitable for their needs. Should the consultation exceed the booked duration, additional fees may apply.

6. Prescribing and Treatment Policy

6.1 Clinical Decision-Making

All prescribing and treatment decisions are made at the Doctor's professional discretion, based on medical assessment, clinical evidence, and ethical standards.

6.2 Medication Safety

Before prescribing, the Doctor will take reasonable steps to ensure compatibility with other medications or treatments.

The Doctor reserves the right to refuse any prescription that is unnecessary, unsafe, or clinically inappropriate.

6.3 Prescription Policy

There is no entitlement to a prescription or specific treatment. Prescriptions are issued solely at the discretion of the prescribing Doctor.

All prescriptions are private prescriptions — NHS pricing does not apply. Patients are responsible for paying the dispensing pharmacy directly. Medication costs are determined by the pharmacy, not LRCS Medical Ltd.

Repeat prescriptions may require a follow-up consultation to review the ongoing suitability of treatment.

7. Fees and Payment

7.1 Fee Structure

A full list of service fees is published on our official website. Fees are reviewed periodically, and the latest version supersedes all previous pricing.

7.2 Late or Missed Payments

Invoices must be paid in full by the due date specified. Late payments may incur interest at 8% per annum above Barclays Bank PLC's base rate.

Access to further medical services may be suspended until outstanding balances are cleared.

7.3 Advance Payment

Certain services require payment in advance. Appointments are not confirmed until payment has been received.

7.4 Private Medical Insurance

LRCS Medical Ltd does not accept direct payment from private insurers unless expressly agreed in writing. Patients must settle their fees directly and seek reimbursement from their insurer if applicable.

8. Privacy and Data Protection

LRCS Medical Ltd upholds strict confidentiality and data protection standards in accordance with the UK GDPR and the Data Protection Act 2018.

Patients have the right to access their records, request corrections, or submit data deletion requests in line with data protection law.

9. Liability and Limitations

9.1 Limitation of Liability

Medical advice and treatment are based on information provided by the patient. LRCS Medical Ltd accepts no responsibility for adverse outcomes arising from inaccurate, incomplete, or misleading information.

9.2 Indemnity

Patients agree to indemnify LRCS Medical Ltd, its practitioners, and staff against any claims, losses, or damages resulting from failure to follow medical advice, non-disclosure of relevant health information, or misuse of prescribed medications.

10. Service Termination and Force Majeure

10.1 Termination of Services

• Abusive, threatening, or inappropriate conduct towards staff
• Persistent non-compliance with medical advice
• Fraudulent activity or misuse of services
• Outstanding unpaid fees

10.2 Force Majeure

LRCS Medical Ltd shall not be liable for delays, cancellations, or disruptions caused by circumstances beyond its control.

11. Governing Law and Disputes

11.1 Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11.2 Complaints and Dispute Resolution

Patients with concerns or complaints should first contact our administration team in writing.

We aim to acknowledge complaints within three working days and provide a response within twenty working days.

If the matter remains unresolved, patients may refer it to the Independent Sector Complaints Adjudication Service (ISCAS) or another approved dispute resolution body.

Effective Date: 01 May 2026

LRCS Medical Ltd reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the latest version.